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In 2013, Will More Firms Finally Understand that Client Feedback = Better...
According to a recent ALM Legal Intelligence Survey, 68% of law firms put “Growing the Firm’s Revenue” as their top business strategy priority and 54% listed “Improving Firm Profitability” as their...
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Healthy Client Road Map: 25 Tips to Keep Clients Happy, Satisfied and Loyal
Despite all the talk about clients not being loyal anymore and only being interested in pushing matters to the least expensive “bidder,” many things about relationships still matter to most clients....
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Customer Experience (CX) Part 1 – Is It Different from Customer Service?
Providing exceptional and consistent client service is critical to your firm’s success, but to be a real winner, you will have to deliver an exceptional client experience (CX). With clients now in the...
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